overview

this role is a newly formed team within the supply chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our wms (3pl and retail shipper) expedited growth customer base.

job profile - support engineer ii

this role is a newly formed team within the supply chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our wms (3pl and retail shipper) expedited growth customer base.

what you´ll do

- acts as a liaison between support services, pmg, consulting services across products.
- available on call (on shift basis) for extreme emergencies / critical site down issues.
- demonstrates and adheres to best practices of all internal support services polices and procedures.
- ensures quantity and quality content in the knowledge base.
- add value by developing knowledge article as well as working on operational improvements
- escalates issues that may have a negative financial or relationship impact.
- mentors team associates in product knowledge and triage techniques.
- performs customer performance reviews and health checks.
- provides advice to customers and product / implementation teams regarding industry best practices and process methodology.
- provides functional and/or technical support during a customers product implementation and "go-live" periods.
- understands the business features and functionality to be provided by the product.




- works in a cross-functional capacity to support quality design, development and testing.
- works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.
- monitors and actions by solutions for saas customers, continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents

what we're looking for

- strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals
- must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
- familiarity with retail domain and order management systems is a must
- experience with scripting tools like jmeter and selenium
- experience with azure and gcp cloud services around deployments and monitoring
- experience with tuning, extracting data from cassandra and/ mongo db
- use of kafka

our values

if you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: core values

all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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📌 Support engineer 2 (San Pedro Garza García)
🏢 Blue Yonder
📍 San Pedro Garza García