*please apply with your updated english resumé*
customer operations representative (aftermarket)
location: apodaca, nuevo león, mexico
company: allison transmission – off highway (aoh)
about the role
we are looking for a customer operations representative to join our allison off highway (aoh) team. In this role, you will act as the primary point of contact for customers, managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle.
this is a highly collaborative and operations-focused position, idóneo for someone who thrives in a fast-paced, cross-functional environment and enjoys solving complex customer and logistics challenges.
what you’ll do
- manage customer orders from entry to delivery, ensuring accuracy and timeliness - respond to customer inquiries related to pricing, availability, and order status - proactively follow up on open orders and resolve issues such as delays or discrepancies - coordinate with supply chain, logistics, distribution centers, engineering, and sales to meet customer needs - handle shipment tracking, logistics coordination,



and delivery-related concerns - maintain accurate records of customer interactions and order updates - support continuous improvement initiatives and operational efficiency
what we’re looking for
- 1–3 years of experience in customer service, order management, logistics, or aftermarket operations - experience working in manufacturing, distribution, industrial, or similar environments - strong problem-solving skills and ability to manage multiple priorities - fluent communication skills in spanish and english - experience with erp systems (sap preferred), crm tools, and microsoft office - a proactive, detail-oriented mindset with strong organizational skills
why join us?
- be part of a highly collaborative and team-oriented environment focused on continuous improvement. - gain exposure to cross-functional operations and complex supply chains - opportunity to grow both vertically (team leadership) and horizontally (supply chain, materials, account management) - work with global customers in a dynamic aftermarket and industrial environment
career growth
this role offers strong career progression into:

📌 Customer operations representative (aftermarket) (Monterrey)
🏢 Allison Off-Highway Drive & Motion Systems
📍 Monterrey