About this role

The VP – Data Platform Managed Services & Operations provides hands-on operational leadership for enterprise data platforms, including ETL/ELT pipelines, orchestration frameworks (e.g., Directed acyclic graph-based workflow orchestration framework for data and batch processing), streaming platforms, and Snowflake workloads operating on cloud platforms (AWS, Azure, GCP). The role combines strong troubleshooting expertise with a transformation mindset, driving SLA adherence, platform stability, and continuous improvement. A key focus is on modernizing operations through automation and AIassisted monitoring, enabling proactive, scalable, and resilient data platform support while leading a small, globally aligned operations team.

Key Responsibilities
Operational Ownership

Lead daily production operations for ETL/ELT pipelines, orchestration frameworks, streaming systems, and Snowflake workloads.

Act as the first escalation point for L1/L2 incidents, ensuring timely triage, mitigation, and communication.

Execute and oversee pipeline reruns, data validations,



reconciliations, and operational checks in line with defined runbooks.

Ensure consistent SLA adherence for data availability, freshness, and incident response.

Monitoring & Observability

Ensure effective use of monitoring, alerting, and observability tools to proactively identify operational risks.

Apply strong troubleshooting and diagnostic skills to investigate alerts, data delays, pipeline failures, and quality issues, identifying root causes across orchestration, compute, storage, and dependencies.

Monitor trends in data latency, and data quality, escalating systemic risks where required.

Incident & Problem Management

Coordinate incident response activities, including impact assessment, root cause investigation support, and postincident documentation.

Work closely with engineering teams to handoff complex issues and validate fixes.

Track recurring failures and data quality issues, co

📌 Data Platform Managed Services (Ciudad de México)
🏢 Blackrock
📍 Ciudad de México