*This is a remote position*

Position Summary:

Remote Market Agents provide end-to-end remote support to customers throughout the vehicle pickup, usage, maintenance, and return process. Acting as the primary point of contact, agents assist customers via phone, email, SMS, and messaging tools to ensure a smooth customer experience. Responsibilities include coordinating vehicle setup and pickup, managing documentation, handling maintenance and repair issues, coordinating vendors and towing services, supporting accident and claims follow-ups, and ensuring timely customer and vendor communications. Agents work independently while collaborating with internal teams to ensure operational efficiency and customer satisfaction across remote markets.

Essential Duties and Responsibilities (include, but are not limited to the following):
- Assist customers with remote vehicle pickup through phone calls, SMS, email, and messaging platforms
- Guide customers through vehicle setup prior to pickup and ensure all required documentation is completed and submitted after pickup




- Update internal systems accurately with customer, vehicle, and service information
- Receive, document, and manage customer-reported issues including mechanical concerns, tire repairs or replacements, towing needs, and service requests
- Schedule service appointments with approved vendors and identify new vendors when necessary
- Follow up with vendors on repair status and payments until services are completed
- Conduct bi-monthly (every 10,000 miles) maintenance follow-ups for all assigned remote market vehicles
- Manage accident and claims follow-ups, ensuring customer and vehicle safety
- Collect vehicle condition reports, invoice customers for damages, follow up on payments, establish payment arrangements when applicable, and coordinate vehicle returns
- Coordinate vehicle retrieval from impound lots, including towing arrangements and payment follow-up
- Support customer requests related to vehicle swaps

📌 Remote Markets Agent (Ciudad de México)
🏢 Whip
📍 Ciudad de México