Description
Desktop Support Analyst

Site: Nova

Modality: B&M;

Apply before: Wednesday, March 11th, 2026

Overview

The Desktop Support Analyst will install and maintain computer systems and networks aiming for the highest functionality, customer satisfaction and continuous service delivery demands. Thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating system.

Education and specific training
- Bachelor’s degree or currently studying with a 50% of progress.
- Preference of bachelor: IT ENGINEER
- Nearshore market: English proficiency level 3.5 and Spanish native or fluent

Key Responsibilities
- Attend/resolve tickets (issues / new requirements from end clients as well as support implementations for new tools/applications as required). Within SLA
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.




- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Troubleshooting being able to detect root cause related to network connectivity or active directory policies to provide enough information to networking/telecom or infrastructure to solve the problem.
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
- Install, configure, test and maintain operating systems, application software and system management tools.
- Participate in any TP or external certifications such as GPTW, TOPS, PCI, etc.
- Present performance results to clients in business reviews
- Follow department standard operating procedures (SOPs)
- Participate on fraud risk assessment and ensure proper controls are in place and documented in TP control.
- Provide preventive maintenance to all computers in site
- Assist IT Coordinator to execute OS patching and AV updates on desktops a

📌 Desktop Support Analyst (San Pedro Tlaquepaque)
🏢 Teleperformance
📍 San Pedro Tlaquepaque