Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 integral brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS

Sr. Support Analyst, Retail

HUGO BOSS México S.A. de C.V. | Mexico City | Mexico | Full-time

This System Analyst has a technical background with Retail POS as well as ERP systems and applications and understands Retail, omnichannel and e-commerce processes in general. In this role, you help analyzing business needs and create IT concepts to implement new processes, solutions, applications or even systems. Responsible for resolving application, software and connectivity problems.





What you can expect:

Responsibilities include, but not limited to the following:
- Understand and support retail business processes and functionality focused but not limited to Point of Sale front- and backend application and systems
- Participate in and contribute to US and international IT related Retail projects
- Gather and document business requirements, processes changes and workflows
- Integrate and implement new processes and solutions into existing system landscape
- Support formal testing conducted by the business for system modifications and fixes
- Manage and monitor system communication (interfaces)
- Create/edit training documentation using a variety of media
- Provide end-user and internal training

Your profile:
- 5 years’ experience in similar roles
- Minimum Bachelor’s degree from an accredited college or university
- Able to interface with internal customer and IT Management to

📌 Sr. Support Analyst, Retail (Ciudad de México)
🏢 Hugo Boss
📍 Ciudad de México