Remote IT and Office Operations Coordinator

Amber Boyd Law

Remote | Full-Time | Monday–Friday

Help Keep a Growing Law Firm Organized, Connected, and Running Efficiently

Amber Boyd Law is seeking a highly organized and proactive Remote IT and Office Operations Coordinator to support our Chief Operating Officer and Office Manager.

This position serves as the central point of coordination between our internal team, software providers, technical support teams, developers, and outside vendors. You will help track technology issues, coordinate follow-ups, document processes, and ensure that the firm’s systems continue to support efficient daily operations.

This is not a software development or advanced technical support position. It is an operations-focused coordination role for someone who understands technology, communicates clearly, follows through consistently, and enjoys bringing structure to complex projects.

The right person will be comfortable working with attorneys, administrative professionals, software vendors, developers, and technical support teams in a fully remote professional environment.

What You Will Do

As our Remote IT and Office Operations Coordinator, you will help manage technology-related requests and operational projects from identification through resolution.

Your responsibilities will include:

Track IT issues, software problems, support requests, and outstanding action items

Coordinate communication with software vendors, developers, help desks, and implementation teams

Follow up on unresolved technical issues and ensure updates are documented

Support the administration of CRM, case management, communication, file storage, and office systems

Maintain organized records of system issues, solutions, vendor conversations, and project progress

Create, update, and organize standard operating procedures

Prepare weekly IT and office operations status reports for leadership

Assist with software implementation, testing, troubleshooting, and team adoption

Coordinate access, account setup, permissions, and basic system administration

Identify recurring problems and recommend process improvements





Help ensure remote employees have access to the systems and resources needed to perform their work

Manage multiple technology and operations priorities while keeping leadership informed Serve as a reliable liaison between technical teams and nontechnical staff

Required Qualifications:

At least three years of experience in office operations, legal operations, IT coordination, project coordination, systems administration, or a related role

Experience communicating with software developers, vendors, implementation teams, or technical help desks

Strong organizational, documentation, issue-tracking, and reporting skill

Preferred Qualifications:

Previous experience working in a law firm or professional services organization

Familiarity with legal practice management or case management software

Experience coordinating software implementations or system migrations

Experience developing standard operating procedures and internal documentation

Familiarity with CRM administration and workflow management

Experience preparing operational reports for senior leadership

Excellent written and verbal communication skills

Ability to manage multiple priorities, deadlines, and technology-related projects

Experience supporting a virtual or remote office environment

Strong working knowledge of cloud-based business software

Ability to learn unfamiliar systems and processes quickly

Reliable internet connection and a professional remote workspace

Systems and Technology

Candidates should be comfortable learning and supporting a variety of business and legal technology platforms, including:

Legal case management software

Customer relationship management systems

Google Workspace

Zoom Business

Dropbox

Adobe

Loom

Online payment platforms

Help desk and issue-tracking systems

Remote communication and collaboration tools





Experience with every platform is not required. However, you must be comfortable learning new software, troubleshooting basic issues, coordinating with technical support, and documenting solutions clearly.

What We Are Looking For

The idóneo candidate is naturally organized, detail-oriented, and persistent about follow-up. You do not allow requests, vendor communications, or unresolved issues to disappear into an inbox.

You should be someone who :

Enjoys organizing information and improving systems

Can manage several projects and open issues simultaneously

Communicates professionally with both technical and nontechnical professionals

Takes ownership of follow-ups and keeps projects moving forward

Can translate technical updates into clear information for leadership and staff

Notices patterns, identifies inefficiencies, and recommends practical improvements

Works independently without losing attention to deadlines or details

Understands the importance of confidentiality and professionalism in a law firm

Is comfortable working remotely and staying responsive throughout the workday

What Success Looks Like:

You will be successful in this role when:

IT and software issues are consistently documented and followed through to resolution

Leadership receives clear and reliable updates on open projects and system problems

Vendor and developer communications are organized and productive

Employees know where to report technology issues and receive timely follow-up

Standard operating procedures remain accurate and accessible

Recurring problems are identified and addressed

Technology projects continue moving forward without important details being missed

Why Join Amber Boyd Law?

This is an opportunity to take ownership of an important operational function within a growing law firm. You will work closely with leadership, contribute to meaningful process improvements, and help create systems that allow the entire team to work more efficiently.

This role is ideal for someone who enjoys solving problems, organizing complex information, improving workflows, and becoming the dependable person who keeps projects and systems on track.

📌 IT & Law Office Operations Coordinator (Ciudad de México)
🏢 Smart Systematic Recruiting
📍 Ciudad de México