Administrative duties include data entry, daily phone and email communication
Responding to incoming calls and handling appropriately
Answer calls and accommodate drivers with repairs that truck or trailer needs on the road
Assisting drivers on the road with truck breakdowns over the phone
Organizing on the road assistance with vendors throughout the USProviding coverage for colleagues when needed
Various other support functions as assigned
Requirements
Knowledge of tractor, trailer functions: 2 years (Required)
Basic knowledge of truck & semi mechanical functions: 2 years (Required)
Previous maintenance or breakdown assistance experience: 2 years (Required)
Proficient in spoken and written ENGLISH (must)
Ability to work under pressure
Ability to work effectively both as a Team member and independently
Ability to follow instructions and deliver quality results
Core Competencies
Demonstrates expertise in truck and trailer functions, providing effective breakdown assistance and support to drivers. Proficient in communication and collaboration, ensuring quality results under pressure.