Company Overview
Our client provides independent property condition reports for rental homes. When a property manager requests an inspection, the team coordinates with residents, sends a trained technician to the property, and delivers a photo-rich report documenting the home's condition.
These reports are used during move-ins, move-outs, lease renewals, and periodic property checks. Property managers rely on them to document damage, identify maintenance issues, reduce disputes, and keep property owners informed about the condition of their homes.
The Role
This role owns the customer-facing workload across the full client lifecycle: demos and discovery with new prospects, kickoff calls with new customers, and recurring check-ins with existing clients where feedback, scope questions, and account growth get worked out.
Success means prospects close because they understood and trusted the service, and existing clients renew and expand because they feel taken care of.
The Account Manager will:
Run service demos tailored to property managers' workflows

Walk prospects through real inspection reports during demos and discovery

Qualify inbound prospects and route strategic deals to the CEO

Lead kickoff calls for new customers and guide them through their first inspection cycle

Run recurring check-ins with existing clients to review report quality, surface feedback, and discuss expansion

Travel to US property management conferences (NARPM and others) two to four times a year

Coordinate with the operations team on scheduling, technician feedback, and report quality

Write clear follow-up notes after every customer call

Turn recurring customer questions into guides and simple documentation

The Idóneo Candidate Brings:
3+ years in a customer-facing B2B role (customer success, onboarding, implementation,



account management, support, or sales)

Experience working with US-based business customers

Comfort explaining and supporting workflow-heavy services or operations

Excellent spoken and written English with a US-neutral register

Confidence leading live video calls and product demos

A tech-savvy, process-oriented mindset

Strong note-taking, organization, and follow-through

A warm, conversational presence

Coachability and curiosity about the industries they serve

Bonus Points:
Direct experience working with US property management companies (in-house, vendor-side, or BPO)

Background in adjacent industries: real estate services, field services, vacation rental management, insurance, or home services

Familiarity with property management software (AppFolio, Buildium, Propertyware, Rent Manager, or similar)

NARPM exposure (member, attendee, or professional connection)

Experience creating onboarding documentation, FAQs, or short training videos

Some prior sales experience (discovery, demo, pricing conversations)

What's Offered:
Fully remote contractor role

Open to candidates across Mexico and Latin America

Work aligned with US Central Time business hours

PTO included

Competitive USD compensation (based on experience)

Direct collaboration with the CEO and operations team

Travel to US industry conferences a few times a year (all expenses covered)

Career growth path inside US property management services

Interview Process
1️⃣ Discovery call — background, communication approach, and industry exposure
2️⃣ Short challenge — record a brief Loom walking through a property inspection scenario
3️⃣ Team interview — discuss customer scenarios and judgment with the CEO and ops lead
4️⃣ Final conversation — expectations, conference travel logistics, and next steps

📌 Remote Account Manager (Mexico/LATAM) | Property Management Services - Demos & Client Care (Cancún)
🏢 Atomic Hr
📍 Cancún