The Client Services Representative plays an important role in the overall success and health of our factoring portfolio. The CSR works as part of a team in a fast-paced high impact environment. The CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations and various other internal departments to resolve Client account issues or concerns. In addition our idóneo candidate will also be detail oriented and possess a positive hard working attitude.

DUTIES AND RESPONSIBILITIES

Provide superior customer service by phone and email in a timely manner.

Accountable for retaining clients

Clear written and verbal communication with external and internal customers regarding portfolio

Meets department goals and activity metrics

Adherence to company policies regarding attendance, punctuality, and dress code.

Maintain a positive and proactive approach and effort in performing assigned tasks.

Consistently show ability to hit performance targets and find operational efficiencies.

Responds to customer requests accurately and in a timely manner.

Communications and actions are in line with the COACHTeam core values.
KNOWLEDGE, SKILL, EXPERIENCE, & EDUCATION





Ability to resolve conflict in a professional manner

Providing resolutions to problems in a time effective manner

Attention to detail

Ability to adapt

Problem solving

Career minded professional

Strong work ethic and positive attitude

Willing to be mentored and trained

Excellent work ethic, aggressive and can work under pressure

Ability to be held accountable

Excellent customer service skills and phone mannerisms
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change; i.e., emergencies, rush jobs, changes in personnel, workload, technological developments, etc. Reasonable accommodations will be considered and provided as available and appropriate for non-essential job functions.
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About the One Initiative

England Logistics, united with , is continuing the fight against childhood hunger through the ! We are dedicated to feeding one million hungry children in 2023.
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📌 Customer Service Representative (Santiago Mexquititlán Barrio 1ro.)
🏢 England Logistics
📍 Santiago Mexquititlán Barrio 1ro.