Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
1. Incident and Request Management in the AMS Environment
- Analyze, diagnose, and resolve functional and technical incidents related to Salesforce Marketing Cloud, Sales Cloud, and Service Cloud, ensuring service stability and continuity.
- Address business requests from marketing, sales, and customer experience teams, assessing impact and proposing solutions aligned with the operating model.
- Provide support for Lead Management and Opportunity Management processes, ensuring correct configuration and functionality.




- Verify the proper flow of information between Salesforce, databases, and external systems, identifying deviations and coordinating corrective actions.
- Manage tickets according to priority, impact, and response time criteria defined by the AMS service.

2. Technical‑Functional Analysis and Process Validation
- Review and validate the performance of campaigns, journeys, commercial processes, and service operations.
- Analyze end‑to‑end flows from lead generation through post‑sales support.
- Validate configurations in Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and their correct integration with Sales and Service Cloud.
- Identify root causes of failures in campaigns, automations, segmentations, or commercial processes.
- Document findings, implemented solutions, and functional and technical recommendations, ensuring operational traceability.

3. Coordination within the Salesforce Ecosystem
- Colla

📌 Salesforce Technical‑Functional Analyst (Polanco)
🏢 Kyndryl
📍 Polanco