Overview

Working as a bridge between customers and engineering teams, Application Specialists use customer input and sales information to recommend, design or re-design, develop, test and implement products. They also provide technical support and expertise to customers, testing applications, responding to customer feedback, installations, and often performing sales presentations and product demonstrations.

Application Specialist reach across many departments, working with the engineering team, the sales team, the customer service team and the manufacturing team.

The individual will be responsible for developing systems to process claims timely, claim validation, warranty trend analysis, and warranty improvement prioritization. The position will be accountable for reporting to customers, manufacturing plants, and senior management. This includes Motive and Network Power claims.

Responsibilities
- Become the subject matter expert for all assigned products sold into the market, to include hardware and software.




- Train sales and service team on latest hardware and software product offerings.
- Train end users on hardware and software product offerings.
- Assist sales team in power studies and product/application solutions.
- Assist sales team in presentations and demonstrations of products to agents, dealers and end users.
- Communicate feedback from the field to Engineering, Manufacturing, and other departments.
- Perform application trouble shooting to ensure product is properly used. Analysis performed at customer site as well as remotely by phone, Email or other means.
- Evaluation of the current customer and branch network return policies and procedures and propose improvements
- Manage the collection and prioritization of batteries to be analyzed

Qualifications

Educations, Experience, Certifications:
- Minimum of 4 year technical degree in engineering or quality
- Proficiency with MS Office Suite, including Word, Excel, and Outlook
- Be able to understand

📌 Application and Warranty Specialist (Santiago de Querétaro)
🏢 MOTREX
📍 Santiago de Querétaro