At Rapido Solutions Group, we connect fast-growing U.S. companies with top integral talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Location: León, Guanajuato
Schedules:

Friday to Sunday 17:00-05:00
Monday to Wednesday 06:00-15:00
Wednesday to Friday 06:00-15:00

English Level: B2 Intermediate

Salary: $13,000 MXN / month gross

About the position

What You’ll Do
- Monitor active shipments, ensuring real-time tracking updates are accurate and visible in the system.
- Serve as the main point of contact for customers, carriers, and partners during afterhours support.
- Respond promptly to inquiries via phone, email, or chat, providing clear and professional communication.
- Troubleshoot transportation, tracking, or delivery issues and provide timely solutions.




- Escalate urgent or complex cases to the appropriate team when necessary.
- Document all interactions and ensure accurate follow-up for the next business day.
- Maintain service-level agreements (SLAs) and communicate delays or exceptions proactively.
- Collaborate with carriers to ensure on-time delivery and proactive resolution of disruptions.
- Support special projects or emergency situations as needed.

Qualifications
- 6 months of experience in customer service, logistics, transportation, or related fields (afterhours or dispatch preferred).
- Strong English and Spanish communication skills (verbal and written).
- Excellent problem-solving and critical-thinking abilities.
- Ability to work independently and stay calm under pressure.
- Proficiency in tracking tools, CRM systems, and Microsoft Office / Google Workspace.
- Reliable internet and phone connection if working remotely.

Core Competencies
- Cust

📌 Dispatch Representative | Weekends (Guanajuato)
🏢 Rapido Solutions Group
📍 Guanajuato