The UN Global Compact Network Mexico is part of the United Nations Global Compact, the world's largest responsible business initiative. We connect Mexico's companies and other organisations to a global movement dedicated to driving sustainable growth. We promote practical sustainability leadership, share knowledge across sectors, and shape the business environment to create a world we want to live and do business in.

The UN Global Compact's Ten Principles, rooted in UN treaties, provide a robust foundation from which we lead Mexico's business action on the Global Goals, also called the Sustainable Development Goals (SDGs). Our mission is to turn global momentum on sustainability into practical local action. You can read about the UN Global Compact's Values and Behaviours model at https://www.unglobalcompact.org/about/the-un-global-compact-way.

POSITION SUMMARY

Reports to: Executive Director

Team: 1 Participant Specialist + 1 Intern

Location: Mexico City (Hybrid — minimum 1 day/week in office, plus event attendance)

Employment Type: Full-Time

Salary Range: To be defined per PGM 2026 compensation bands The Participant Engagement Manager is owner and responsible for network growth, key account management, and customer service, helping more responsible businesses commit to the Ten Principles. The position will report directly to the Executive Director and will lead a small team consisting of one Specialist and one Intern. The Manager will work closely with the Communications & Marketing and Impact teams to maintain an effective prospect pipeline, a compelling value proposition for participants, and a coordinated approach to partnership opportunities that arise from participant relationships.

DUTIES AND RESPONSIBILITIES

Leads outreach, key account management, and engagement in Mexico through presentations, public engagements, and marketing partnerships to extend the awareness and reach of the UN Global Compact among relevant business audiences. Prospects & Business Development (40%)

Represents UNGC Network Mexico as point of contact with the Global Participant Engagement team.

Develops and delivers national growth strategy according to KPI's, applying a Key Account Management (KAM) approach to a mixed portfolio: direct relationships with top accounts and CRM-managed volume.

Attracts businesses to join the UNGC through effective, consultative communication of the value and support that the UN General Compact delivers to business participants.

Personally manages the business prospect pipeline from vetting to timely follow-up to prospect conversion to joining, maintaining full discipline of reporting in CRM (Salesforce).

Bring support, guidance, coordination and follow up to Growth Partners such as business chambers,



associations and consultancies.

Actively uses and shapes tools to improve Participant Engagement efficiency and company satisfaction, including the UN Global Compact database, CRM software (Salesforce), tracking and reporting systems. Participants & Account Management (30%)

Nurtures excellent relationships with UN Global Compact business participants in Mexico. Understands their business needs and sustainability challenges, and helps them avail of relevant engagement opportunities to make progress on their sustainability goals.

Functions as the first point of contact for customer service, including application review, onboarding, annual reporting, and maintaining company profile and contact information.

Leads in the onboarding of new business participants, supporting them to make the most of their participation in the UN Global Compact.

Leads implementation of the Communication on Progress Policy and Business Model to ensure participant retention.

Builds an understanding of business participant needs, gathering feedback and providing insight back to the UNGC Network Mexico team to help direct strategy. Team Leadership (15%)

Manages, mentors, and develops a Participant Specialist and Intern, distributing workload effectively across prospecting, participant support, and administrative tasks.

Sets clear goals and provides regular feedback to team members, fostering a collaborative and accountable team culture.

Coordinates coverage across the team to ensure continuity of service to participants and prospects. Due Diligence (10%)

Functions as the focal point on the Due Diligence process for prospects, participants, and any other network engagements.

Represents the UNGC Network Mexico as point of contact with the Global Integrity team.

Manages the Due Diligence process of applicant companies and provides support and follow-up to Integrity cases. Partnership & Sponsorship Signal Referral (5%)

Identifies and captures expressions of interest from participant companies in opportunities beyond standard participation (sponsorships, co-branding, or strategic alliances), documenting them in the CRM with relevant context.

Refers identified opportunities to the appropriate team for design, negotiation, and execution.

The Global Compact Network

Mexico has a very broad mission, but the Network team is small,



so the Participant Engagement Manager may be required to support other activities from time to time.

SKILLS AND CAPACITIES REQUIREMENTS Passion for participant service and impact

Effectively meets prospects and participating company needs. Takes responsibility for company satisfaction and impact. Demonstrates professional qualities and demeanor that commands attention and respect from decision makers.

Account management and engagement skills and service mindset. Builds trusted and productive relationships with key decision makers and responds to questions, concerns and requests from executives and key decision makers. Persuasive and engaging communication skills

Demonstrates strong negotiation and persuasion skills focusing on the UN Global Compact value proposition for businesses, including the ability to handle objections in a consultative manner.

Ability to interact with a broad set of businesses and present over the phone, virtually, and in person.

Ability to communicate persuasively in written form to help engage at scale. Team leadership and development

Demonstrated ability to manage, mentor, and develop junior team members, distributing workload and providing constructive feedback.

Sound judgment in handling interpersonal dynamics within a small team, with a collaborative rather than competitive approach to colleagues. Advanced proficiency in key digital tools and analytical skills

Proficiency in CRM (Salesforce/Pardot preferred) contact management and reporting systems, evidenced by prior hands-on use.

Advanced proficiency in essential communication and reporting tools: Zoom, Excel, PowerPoint and Word.

Proven experience in analyzing data to extract insights around engagement results, participant satisfaction, participant understanding, as well as the impact of activities and global sustainability trends. Proven delivery of results

Delivers to clear goals within strategies. Identifies priority activities and assignments, allocates appropriate time and resources, tracks progress and adjusts priorities as required.

Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. CORE VALUES

Integrity: Demonstrates the values of the United Nations Global Compact in daily activities and behaviors; acts without consideration of personal gain; resists undue political pressure in decision-making; does not abuse power or authority; stands by decisions that are in the Organization's interest, even if they are unpopular; and takes prompt action in cases of unprofessional or unethical behavior.

Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; view more

📌 Participant Engagement Manager (Ciudad de México)
🏢 Pacto Global de la ONU - Red México
📍 Ciudad de México