Key Responsibilities

- Act as the primary customer contact for order receipt, entry, and change management.
- Coordinate with Planning on material analysis and production scheduling.
- Monitor material status and ensure timely order release.
- Track order progress to meet committed delivery dates and escalate issues when needed.
- Collaborate with internal teams (Production, Engineering, Purchasing, Shipping) to resolve operational issues.
- Manage special orders, returns (RMA), and related cost analysis.
- Participate in inventory control activities (WIP, finished goods, and components).
- Support continuous improvement initiatives in planning and scheduling processes.
- Work with Finance to resolve accounts receivable issues.
- Meet departmental KPIs and organizational objectives.

Qualifications

- Advanced English (written and verbal) – required.
- Strong communication and interpersonal skills.
- Excellent organizational, prioritization, and attention to detail.
- Ability to multitask and work under pressure.
- Strong customer service orientation.
- Ability to work independently with minimal supervision.
- Proficiency in Microsoft Office (Excel, Word, etc.).

📌 Planner/Scheduler II (Tijuana)
🏢 Benchmark
📍 Tijuana