Job Description: Senior Workplace Engineer (L3 Support – Hybrid)

Role Overview
We are seeking a highly skilled Senior Workplace Engineer (L3 Support) to join our general Workplace Operations and Engineering team. This role is responsible for handling complex workplace and end-user issues, driving root cause resolution, and leading technical improvements, governance, and hardening initiatives across the workplace infrastructure.

The position plays a key role in stabilizing and evolving the workplace environment, actively contributing to projects, operational excellence, automation, and service improvements, while mentoring junior engineers.

This is a hybrid role, operating within an 8x5 support model and on-call rotation, with flexibility to support planned activities outside business hours for complex changes, maintenance, and project implementations.
Key Responsibilities
- Provide L3 Workplace Administrator support, handling escalations from L2 and internal users and resolving complex and critical incidents
- Perform deep technical troubleshooting and root cause analysis




- Lead and coordinate major incident resolution, acting as technical authority on bridge calls
- Design and implement workplace hardening measures, ensuring compliance with security standards and best practices
- Proactively identify and propose workplace improvements, automation opportunities, optimization, and stability initiatives
- Participate in and lead Workplace-related projects, including rollout, migration, transformation, and modernization activities
- Review and execute complex operational changes in line with change management processes
- Ensure proper administration, documentation, and governance of workplace configurations, standards, and operational procedures
- Maintain strong organization and tracking of actions, risks, and deliverables, ensuring timely follow-up and closure
- Coordinate effectively with multiple teams including security, cloud, networking, vendors, and business

📌 Senior Workplace Engineer (Monterrey)
🏢 FLS Global
📍 Monterrey