ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.

Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us

ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.

Job Title: IT Systems Specialist
Location: Mexico City (On-site)
Employment Type: Full-Time

Role Overview




We’re seeking a detail-oriented IT Systems Specialist to support global IT operations. This role combines hands-on technical support with ownership of key operational areas like asset management, ticket triage, and documentation. You’ll work closely with the Senior Systems Administrator (USA) and regional IT teams to ensure consistent, scalable support across offices.
Key Responsibilities
Technical Support (L1/L2)
- Provide end-user support for hardware, software, and SaaS (Jira ticketing)
- Troubleshoot workstations, access issues, and basic networking
- Support onboarding/offboarding (devices, access, setup)
- Deliver onsite/deskside support as needed

Ticketing & Operations
- Triage and manage integral Jira tickets (prioritization, assignment, SLAs)
- Collaborate with regional IT teams to maintain coverage
- Help reduce backlog and support urgent issues

Asset & Endpoint Management
- Own and maintain global IT asset inventory (Lanswee

📌 IT System Specialist (Ciudad de México)
🏢 Etap
📍 Ciudad de México