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Job Category
Customer Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

The Salesforce Associate Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG)



organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities. Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.

Responsibilities:
- Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
- Own and manage the renewals process in collaboration with the account teams.
- Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals.
- Identify customer requirements, uncover roadblocks, and manage the renewal to completion.
- Communicate risk clearly and take steps to mitigate.
- Accurately maintain and forecast a rolling 90-day forecast of renewals in your te

📌 Associate Renewals Manager (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México