Who are we?
Trelleborg Industrial Solutions (TIS) is a general leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.
About the Job
As a Digital Solutions Service & Support Engineer, you will be responsible for providing end-to-end support across business applications and digital solutions, with a focus on stable operations and business continuity across the Americas.
You will work in a global environment, supporting a mix of Microsoft-based platforms, Azure-hosted services, ERP, CRM, EDI, and local business systems. The role requires a hands-on and independent approach, where you investigate, resolve, document, and follow up on issues across a diverse application landscape.
You will take ownership of the regional application landscape within your scope and work closely with business users, developers, central IT teams, departments, and external partners to ensure effective and reliable system support.




You will have the opportunity to:
- Support business applications including ERP, CRM, EDI, and local systems used across sites in the Americas
- Troubleshoot and resolve application and system issues end-to-end
- Work with Microsoft-based solutions, Azure services, and integrations where applicable
- Investigate incidents, perform root cause analysis, and implement sustainable solutions
- Maintain documentation, work instructions, and knowledge base articles
- Coordinate with internal teams, departments, vendors, and support partners when required
- Support master data activities and help ensure data consistency and security across systems
- Contribute to training materials and support end-users in system usage
- Support transitions from local solutions to global or centralized services
- Drive continuous improvement of support processes, system stability, and service quality

You will take ownership of issues fro

📌 Digital Solutions Service (Silao)
🏢 Trelleborg Group
📍 Silao