Description

Manage, curate, and structure operational information to ensure that training content and processes are aligned across Product, Customer Service, Collections, and the Knowledge department.

Requirements
- Content Curation: Curate and update operational content and documentation.
- Process Documentation: Document Customer Service and Collections workflows and procedures.
- Cross-functional Liaison: Act as a bridge between the Product and Knowledge teams.
- Stakeholder Engagement: Participate in sessions with stakeholders to understand operational changes.
- Backlog Management: Manage the content backlog and prioritize tasks effectively.
- Quality Assurance: Ensure clarity, structure, and practical applicability in all training materials.
- Gap Analysis: Detect information gaps that may impact day-to-day operations.
- Collaboration: Partner with the Trainer to design effective learning materials.
- English: B2

📌 Knowledge Specialist Jr (México)
🏢 Stori
📍 México