Job Title: Project Manager - Nearshore
Reports to: Sr Manager, Implementation Services
Department: Implementation Services
Revision by: M. Medonos
Revision Date: July 2025
Position Overview:
Graphite Systems is seeking a seasoned, customer-facing experienced Project Manager for its near-shore location. In this role, you will lead the delivery of complex, cross-functional initiatives for enterprise clients—including Fortune 100 and mid-sized companies—within a highly matrixed environment. You’ll serve as the primary point of contact for customers, ensuring project alignment with business goals, driving execution, and maintaining strong client relationships throughout the project lifecycle.
Primary Responsibilities:
● Manages all aspects of complex, cross-functional projects.
o Determines personnel and resource requirements to complete projects and negotiates availability of resources, as needed.
o Plans, organizes, schedules, controls, and monitors assigned projects to ensure that timely completion, cost effectiveness, and functionality are met.




o Coordinates the gathering and analysis of pertinent information re user requirements, workflow, etc., and the development of solutions, including scope and objectives.
o Coordinates enhancement of existing products/systems and/or implementation of new products/systems with appropriate operations groups.
o Identifies and resolves time, resource, and priority conflicts among projects. Alert managers to conflicts requiring resolution at higher levels.
o Conducts ongoing assessments of projects to ensure that project plans continue to meet business needs.
o Provides status reports as required. Ensures that stakeholders are kept informed of the status, risks, and issues surrounding their projects.
o Contract management: collaborates with Sales and management team to write Statements of Work and Change Orders
o Lead customers’ Steering Committee or Executive meetings as needed
● Manages project teams in a matrixed organization by

📌 Graphite - Implementation Manager / PM (Guadalajara)
🏢 rctsglobal.com
📍 Guadalajara