Description
FBS – Farmer Business Services is part of Farmers operations with the purpose of building a integral approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development

Requirements
Summary:




This position provides agent-facing communication and support for Business Insurance by executing standardized workflows, coordinating activities, and maintaining accurate system records. The role serves as a point of contact for agents to facilitate timely follow-ups, information gathering, and campaign execution. This role drives efficiency and scalability by owning high-volume, repeatable tasks that support the business process lifecycle, while operating within defined processes and escalating items requiring licensed or expert judgment.

Responsibilities:

Communicates with agents to provide status updates, request information, and confirm next steps.
Coordinates scheduling, appointments, and follow-up communications with agents and internal partners.
Manages ongoing agent touchpoints to ensure progression of submissions and requests, escalating inquiries that require licensed or expert judgment in accordance with defined protocols.
Conducts follow-up for

📌 FBS Customer Care Agent (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México