purpose

the supervisor, financial operations – billing audit & disputes plays a key role in supporting the operational integrity and performance of wwex group’s financial operations shared services center. This position is responsible for overseeing a team of analysts and specialists focused on billing audits, dispute resolution, and transactional accuracy. The supervisor ensures timely and compliant execution of processes, supports continuous improvement initiatives, and fosters a collaborative and accountable team culture.

essential duties & responsibilities

- supervise a team of associates handling audit invoices, chargebacks, and dispute resolution.
- ensure daily tasks are completed accurately and on time, in alignment with internal controls and service level agreements (slas).
- provide coaching, feedback, and performance management to team members.
- monitor workload distribution and adjust resources to meet operational demands.
- oversee the logging, tracking, and resolution of customer and carrier disputes.
- support root cause analysis and collaborate with cross-functional teams to reduce recurring issues.
- escalate complex or high-impact disputes to the manager and relevant stakeholders.
- identify opportunities to streamline workflows and improve accuracy.
- support implementation of system enhancements (e.g., salesforce).
- ensure adherence to company policies, sox controls, and audit requirements.
- maintain documentation and support audit readiness activities.
- communicate effectively with internal teams including sales and customer support.
- assist in resolving escalations and ensuring service expectations are met.




- participate in cross-functional meetings to align on process improvements and issue resolution.

required knowledge/skills/abilities

- solid understanding of financial operations including ar/ap, billing, audit processes, and dispute resolution.
- familiarity with erp systems (oracle, sap, salesforce) and financial automation tools (highradius, triumphpay).
- ability to analyze data, identify trends, and perform root cause analysis.
- strong attention to detail and commitment to accuracy.
- capable of making sound decisions under pressure and managing competing priorities.
- proven ability to lead and motivate teams in a fast-paced environment.
- strong interpersonal and communication skills, both verbal and written.
- ability to provide constructive feedback and foster a culture of accountability.
- experience with process improvement initiatives and change management.
- ability to learn and adapt to new systems and tools quickly.
- comfortable working with dashboards, reports, and performance metrics.

qualifications

- bachelor’s degree in finance, accounting or equivalent preferred.
- 3–5 years of ar/ap or billing experience, preferably in the transportation or logistics industry.
- minimum of 1 year of leadership or supervisory experience.
- proficiency in microsoft office products, particularly excel for reporting and analysis.
- ability to work independently and make decisions within established guidelines.
- must maintain confidentiality and a professional corporate image.

physical demands & work environment

job is performed in a general office environment, on site.

physical requirements

- np not present
- o occasional (up to 25% of time)
- f frequent (26%-74% of time)
- c constant (75% or more of time)

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📌 Supervisor of audit & disputes - mex (Monterrey)
🏢 Worldwide Express
📍 Monterrey