- end-to-end project planning and coordination (activities and resources).
- responsible for overall project processes and deliverables.
- project onboarding, daily tracking of performance, proactive communication, and escalation management.
- be a single-point-of-contact (spoc) for the customer and handle deliverables on the assigned projects.
- drive the highest level of customer satisfaction and be a customer-referenceable account.
- issue identification, resolution, and stakeholder management.
- project kick-off, weekly governance, documentation, reports, and dashboards.
- partnership with customers and stakeholders with a customer-focused mindset.
- process and service improvement and identification of new business opportunities.
- coordinate and handle bgv, compliance, training, and onboarding as per customer process.
- timely escalation to internal teams to take necessary actions.
- good team player.
- coordinate with the internal cross-functional team and customer stakeholders and drive the job to be done.
- timely invoicing, collection of payments, and billing data to be sent on the 1st working day of the month to the customer.
- daily status reporting to sdm.
- quality control, knowledge management, and best practices sharing.
- timely submission of reports as defined by the supervisor/customer.
- it operations and service operation.
- handling change request in project management.
- conduct/participate governance meetings with iron/customer stakeholders and publish meeting minutes (mom).
- maintain project documentation and course folders, sla, and pms.

experience required: 8-10 years.

job description

- end-to-end project planning and coordination (activities and resources).
- responsible for overall project processes and deliverables.
- project onboarding, daily tracking of performance, proactive communication,



and escalation management.
- be a single-point-of-contact (spoc) for the customer and handle deliverables on the assigned projects.
- drive the highest level of customer satisfaction and be a customer-referenceable account.
- issue identification, resolution, and stakeholder management.
- project kick-off, weekly governance, documentation, reports, and dashboards.
- partnership with customers and stakeholders with a customer-focused mindset.
- process and service improvement and identification of new business opportunities.
- coordinate and handle bgv, compliance, training, and onboarding as per customer process.
- timely escalation to internal teams to take necessary actions.
- good team player.
- coordinate with the internal cross-functional team and customer stakeholders and drive the job to be done.
- timely invoicing, collection of payments, and billing data to be sent on the 1st working day of the month to the customer.
- daily status reporting to sdm.
- quality control, knowledge management, and best practices sharing.
- timely submission of reports as defined by the supervisor/customer.
- it operations and service operation.
- handling change request in project management.
- conduct/participate governance meetings with iron/customer stakeholders and publish meeting minutes (mom).
- maintain project documentation and course folders, sla, and pms.

skillset

- 8+ years of experience in project/program management.
- bachelor of technology in computer science or a related field.
- information technology infrastructure library (itil) certified.
- pmp or prince 2 certified (good to have).
- good in spanish and english communication as mandatory (speaking & writing)
- portuguese language speaking/writing is preferable.
- stakeholder and customer engagement experience at latam/mexico is mandatory.

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📌 Project manager (Cuauhtémoc)
🏢 Iron Systems
📍 Cuauhtémoc