? What You'd Do:

- Build and enforce release governance models, calendars, and policies across a multi-domain environment; manage change classification (Standard, Normal, Emergency) and release types (Major, Minor, Hotfix) with consistency and rigor.

- Bridge Build, Operations, and DevOps teams

, map dependencies, resolve conflicts, bundle changes strategically, and align business needs with technical constraints.

- Lead CAB meetings, Go/No-Go reviews, and release readiness assessments

; secure approvals and maintain comprehensive release documentation.

- Own the full change and release lifecycle

(intake to closure), ensuring quality gates, risk assessments, and testing standards are met before deployment.

- Monitor live deployments,

coordinate incident response,

oversee rollbacks, and partner with Incident Management to resolve failures quickly.

- Collaborate with DevOps on CI/CD reliability and governance alignment

; drive automation to eliminate manual risk and accelerate delivery.

- Define KPIs/KRIs (

change failure rate, release success rate), build leadership dashboards, and lead retrospectives to continuously improve processes and execution.

- Ensure operational readiness through runbooks, SLAs, support handoffs, and knowledge transfer before and after each release.

? What We're Looking For:

- Bachelor's degree in Computer Science, Software Engineering, Systems Engineering, or related field.





- Advanced English

(C1/C2) for daily communication.

- 5+ years in Release, Change Management, or ITSM roles

;

experience in transversal, multi-domain environments spanning digital and retail operations is adecuado.

- Strong

ITIL

(v3/v4) foundation, particularly Change, Release, Incident, and Problem Management, with hands-on experience in

ITSM tools

(ServiceNow, Jira Service Management, Remedy).

- Proven cross-functional influence

: skilled at stakeholder communication, CAB facilitation, executive-level reporting, and translating technical risk into business impact.

- Risk-management mindset with ability to anticipate and mitigate deployment and operational risks across complex, multi-channel environments.

- Data-driven and analytical;

comfortable building dashboards

(Power BI, Tableau) and defining metrics to drive decisions.

- Working knowledge of CI/CD pipelines and deployment automation

; able to collaborate effectively with DevOps and engineering teams.

- Meticulous with documentation, compliance traceability, and governance rigor and calm under pressure, capable of leading high-stakes incident coordination and rollback decisions.

- ⭐️

PLUS:

ITIL Foundation+ certification; Certified Change Management Professional; familiarity with e-commerce and retail operational rhythms.

📌 Release Manager (Ciudad de México)
🏢 LaPieza
📍 Ciudad de México