Description
What you’ll do
Handle customer inquiries in English and Spanish
Provide accurate information and solutions
Ensure customer satisfaction and build positive relationships
Follow company guidelines and processes
What we’re looking for
Advanced English level
Strong communication and problem-solving skills
Basic computer skills
Availability to work on-site in Puebla

Skills:
Communication
- Strong verbal and written communication in English and Spanish
- Active listening
- Clear and effective explanation skills
- Professional and friendly tone

Customer Service
- Customer-focused mindset
- Complaint handling and conflict resolution
- Empathy and patience
- Commitment to customer satisfaction

Problem-Solving
- Critical thinking
- Ability to make quick decisions
- Ability to work under pressure

Technical / Digital
- Basic computer skills
- Experience with CRM systems (preferred)
- Multitasking (handling calls, chats, and systems simultaneously)

Organization
- Time management
- Attention to detail
- Ability to meet KPIs and performance metrics

Soft Skills




- Teamwork
- Adaptability
- Proactivity
- Responsibility

Oracle26

Responsibilities
Assist on maintaining General Security Policies by informing any inappropriate activity
Manage customer’s interactions in accordance to client’s guidelines
Follow coaching provided by support personnel
Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan.
Reach key performance indicators established by the client
Read, understand and validate client weekly updates
Read and acknowledge all the CCMS communications

Qualifications
Technical Skills

Basic computer skills
Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point)
Skills according line of business defined in client’s SOW
Languages required by client

Competencies and Specific Skills

Adaptability
Customer Orientation
Teamwork
Communication
Initiative Customer
Learning Abilities
Energy
Analyti

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