Description
? Head of Client Operations (Cold Email, Client Success & Startup Operations)
Full-Time | Remote | Flexible U.S. Time Zone Collaboration
? About the Role
We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.
This is not a traditional project management role.
You will fully own:
✅ Client relationships
✅ Campaign performance
✅ Retention & satisfaction
✅ Delivery systems
✅ Operational scalability
You’ll work directly with:
- the founder
- developers
- outreach teams
- operations
to ensure client campaigns deliver measurable results while the company scales rapidly.
This role is idóneo for someone who thrives in:
- startup chaos
- high-accountability environments
- fast iteration cycles
- imperfect systems that need improvement
If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.
? What You’ll Own
Client Relationship Ownership
- Serve as the primary point of contact for:
- 20–30 active client accounts
- Lead:
- client check-ins
- strategic conversations
- ongoing communication
- Manage expectations and proactively prevent churn
- Build strong, long-term client relationships
- Ensure clients feel:
- informed
- supported
- confident in delivery
Campaign Performance & Delivery
- Diagnose and fix:
- underperforming campaigns
- deliverability issues
- inbox placement problems
- low-converting messaging
- Review campaigns before launch to ensure:
- technical readiness
- copy quality
- deliverability setup
- Continuously optimize:
- open rates
- reply rates
- meeting conversion
- campaign performance
- Personally contribute to:
- copywriting
- troubleshooting
- strategy adjustments when needed
Cold Email & Deliverability Operations
- Own campaign execution quality across:
- inbox warm-up
- domain health
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📌 Head of Client Operations (México)
🏢 Pavago
📍 México