Guadalajara, JaliscoJob SummaryCHANGE MANAGERAll responsibilities of the Change Manager/Analyst/Coordinator role (Because for small size operations, the Change and Release Manager role may be executed by just one person, who shall act in capacity of both: The Change Manager as well as the coordinator)Insure that Impact Assessment of the changes is carried out keeping all possible impact scenarios in mind.Example: Technical, Non-Technical, Down time requirements, People and Skills, Cost, People, legal requirements to name a fewInsure that Projects that modify infrastructure components follow formal Change Management proceduresInsure that the most updated procedures are available and socialized with the Technology Tracks and approversIdentify right composition of the CAB meetings to discuss and evaluate/approve the variety of changesIdentify any Process Compliance issues and escalate them using appropriate organization hierarchy in the OMCsConvene and chair the CAB (and on need basis, the Emergency Committee)



meetings at correct frequency in order to facilitate a reasonable time scale for approval/rejection of the proposed changesApprove Standard ChangesIdentify the RFCs that may in future become Standard Changes and initiate actions to create such Standard Change Models/Service RequestsIdentify any Known Errors from the 'Go/No-go' decisions on Changes and pass that information to the Problem Manager and KEDB AdministratorKey ResponsibilitiesREALEASE MANAGERDesign, implement, operate, and improve the Release Management processRelease & deployment planning and coordination of multiple parallel releasesPlanning and setting up handover sessions from development teams to operations teamsCollaborating with various stakeholders to secure a safe and successful deliveryCreating and tracking of change requestsOwn the scheduling of the certification process across multiple platforms and productsAct as the link between external partners and the production team, coordinating and negotiating development plans, exceptions as well as releasesOwn the process for submitting builds and store metadataWork closely with the various departments on identifying and resolving risk related to releasesGenerate reports regularly on associated KPIs.Monitor and report on process performance and make suggestions for improvements where possibleFacilitate the Release process, ensuring effective communication, time planning, and build strong maintenance over time**#body.unify div.unify-button-container.unify-apply-now**: focus, #body.unify div.unify-button-container.unify-apply-#body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply

📌 Tower Lead - Servicenow,Javascript (Guadalajara)
🏢 HCLTech
📍 Guadalajara