**About Us**Our professional Firm has over 70 years of experience, and we are ranked 5th nationally and 9th globally as part of **Crowe General**.
We provide the best advice so that our clients can make Smart Decisions!
**Join our team as a: Bilingual Banking Support (Axos)****What are we looking for?
**- **Languages**: Advanced or Business English.
- **Experience**: Previous experience in call centers is preferred, specifically in sales or collections due to the commercial focus of the role.
- **Multitasking**: Proficiency in handling up to 5 systems simultaneously.
**What do we expect from you?
**- **Customer Support**: Provide support, clarifications, and customer service related to bank accounts.
- **Inbound Management**: Handle approximately 60 inbound calls per day.
- **Sales Focus**: Offer additional products (pre-approved credits, mortgages, etc.) to customers at the end of each call.
**What do we offer?
**- **Competitive Salary**: Includes performance evaluations and annual increases.
- **Statutory Benefits**:Full compliance with Mexican Labor Law (IMSS, Infonavit, SAR),



Christmas Bonus (Aguinaldo), Vacation Premium and a Severance plan.
- **Incentive Bonuses**: Monthly bonuses for Punctuality (10%) and Attendance (10%).
- **Work Schedule**: Monday to Friday, 8 hours a day, within a 6:00 am - 6:00 pm window.
- **Training**: Fully paid training starting from the first week.
- **USA Holiday Schedule**: We observe and compensate based on U.S. federal holidays rather than Mexican holidays.
- **Growth Opportunities**: Potential for promotion through our "Bench" structure for high-performing agents.
- **Location**: Tijuana, Baja California.
**Selection Process**If you meet the requirements, our process includes:- Please share your CV with us in PDF or Word format.
- **Initial Filter**: TA interview and skills testing (English, typing speed, and psychometric).
**Together we will achieve great results!
**Tipo de puesto: Tiempo completoSueldo: $19,****** - $24,****** al mesLugar de trabajo: Empleo presencial

📌 Banking Support Representative (Tijuana)
🏢 Crowe México
📍 Tijuana