**Customer Service Representative****Customer Service Representative****Humach****Remote, Matamoros, Tamaulipas, Mexico****Non-Negotiable**- Location**About the Company****** & Company is a integral leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
**About the Job**Customer Service Representative - Full Time Position Only Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.
**Job Overview**Employment Type**:- Full-Time Independent Contractor-**Department**:- Customer Service/Support-**Job Level**:- Entry Level**Education & Experience**Years Of Experience**:- 1 Year-**Business Model**:- E-Commerce- SaaS (Software As A Service)-**Minimum Education Level**:**Qualification**:- None**Skills**Tools/Platforms**:- Cst/M3- Shopify- Connex.Ai- HubSpot Dialer / Phone Systems- Calendar Tools-**Additional Skills**:- None-**Common Methodologies/Frameworks**:- Customer Support Workflow Management- Order Management & Fulfillment Process- Issue Resolution & Escalation Handling- Crm Utilization & Case Tracking- Customer Communication Strategy-**Additional Skills**:- None-**General Skills**:- Customer Feedback Analysis- Customer Satisfaction-**Additional Skills**:- None-**Soft Skills**:- Collaboration- Communication- Conflict Resolution- Team Collaboration-**Additional Skills**:- None**Requirements**:**Technological Requirements**:**Language**:- English-**Location**:- Mexico**Responsibilities**- Customer Service Agents will handle order entry and resolution with precision and professionalism.
- Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions.Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
- Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
- Customer Service Representatives are required to effectively manage their time.They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
- Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
- Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.
**Qualifications**:- English proficiency level - C1- At least (6) months experience in customer service role,



1 year preferred- Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
- Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
- Strong prioritizations skills, adept at managing assignments and deadlines.Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
- Ability to work independently- Basic computer and keyboarding skills- Typing Skills (20 WPM+)- Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills- Excel both as a team player and strong individual performer.Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.
**Training Expectations**:- ****Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting.Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.
**Salary & Benefits**Break**:Paid0**Working Hours**Monday**:- 8 A.M. - 6 P.M.-**Tuesday**:- 8 A.M. - 6 P.M.-**Wednesday**:- 8 A.M. - 6 P.M.-**Thursday**:- 8 A.M. - 6 P.M.-**Friday**:- 8 A.M. - 6 P.M.

📌 Customer Service Representative (Heroica Matamoros)
🏢 1840
📍 Heroica Matamoros