**_Ready to shape the future of work?
_****_ At Genpact, we don't just adapt to change—we drive it.AI and digital innovation are redefining industries, and we're leading the charge.Genpact's _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies' most complex challenges._****_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment._****This role is responsible for overseeing a team of more than 60 Collectors and Billing analysts, ensuring accurate and timely invoice processing, cash collected, disputes identification and maintaining compliance with client-specific requirements.The supervisor will drive operational excellence, client relationship, support revenue assurance, and foster a culture of continuous improvement.
****Responsibilities**:- **Lead the Order-to-Cash Process for a global client, leading a team of employees.Responsibility spreads across Billing and Collections related sub-processes.
**:- **Lead Client and Internal partners with utmost care, analysing volumetric information, with a problem-solving attitude.Relationship management is key to succeed in this role.
**:- **Supervise daily Billing and Collections operations**:- **Lead and mentor your team, providing guidance, training, and performance feedback.
**:- **Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.
**:- **Review complex cases and escalate issues appropriately.
**:- **Collaborate with cross-functional teams (Finance, Sales, Operations,



Cash Application) to resolve discrepancies and support revenue recognition.
**:- **Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.
**:- **Ensure compliance with internal controls, audit requirements, and client-specific billing standards.
**:- **Drive process improvements and automation initiatives to enhance billing efficiency.
**:- **Prepare and present reports and metrics to management and stakeholders.
**:- **Act as a point of contact for client inquiries and ensure high levels of service delivery.
**:- **Evaluate workload and distribute it appropriately among your team.As well as assist when needed in the billing activities such as invoice or credit memos creation.
****Qualifications we seek in you!
**:** Minimum Qualifications**- **Bachelor's degree in Finance, Accounting, Business Administration or related field.Master Degree preferred.
**:- **Experience in AR, Billing, Collections and solid knowledge of other OTC processes.
**:- **Experience in a Management role with min staff of 50 people.
**:- **Strong leadership and team management skills.
****- Excellent problem-solving, communication, and stakeholder management abilities.
**- **Proficiency in accounting terms and activities (e.g. Reconciliations, Taxes).
**:- **Proficiency in MS Excel,



PowerBi and ERP systems (e.g. Oracle, SAP, Getpaid).
**:- **Ability to manage multiple priorities and meet tight deadlines in a dynamic environment.
**:- **Advanced English Level****Preferred Qualifications/ Skills**- **Experience with automated billing systems and tools.
**:- **Familiarity with SLA-driven and Lean environments and client-specific billing models.
****_ Why join Genpact?
_****_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_****_ Make an impact_**_ - Drive change for integral enterprises and solve business challenges that matter_****_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_****_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_****_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_****_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._****_ Let's build tomorrow together._****_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**JobSenior ManagerPrimary LocationMexico-ZapopanScheduleFull-timeEducation L

📌 Senior Manager - Ar Billing & Collections (Zapopan)
🏢 Genpact
📍 Zapopan