**Regional Customer Care Manager - Growth Markets**:At** IPF Digital**, we're looking for a **Regional Customer Care Manager** to lead and elevate our Customer Operations across **Mexico, Australia and Czech Republic**.
This is a highly impactful role where you'll drive **customer experience, operational excellence and growth**, working closely with cross-functional and international teams.
**What you'll do**:You'll act as a **functional leader across markets**, ensuring our Customer Care operations are best-in-class:- Drive **customer growth and performance**, identifying new opportunities across markets- Lead **process improvement initiatives** to enhance efficiency, quality and scalability- Analyze performance data and translate insights into **actionable improvements**- Ensure consistent, high-quality service across internal teams and outsourcing partners- Promote **technology-driven, self-service solutions** to optimize operations- Collaborate with integral stakeholders to implement impactful projects**Customer & Operational Impact**:- Place **customer experience and innovation** at the center of everything- Ensure teams deliver **exceptional service standards**- Standardize and optimize processes across regions- Balance growth with **cost efficiency and sustainability****Leadership & Influence**:- Act as a **coach,



mentor and influencer** across markets- Support Country Managers to get the best out of their teams- Build a culture of **ownership, curiosity and continuous improvement**- Inspire teams to think bigger: _"Why not? Let's do it."_**What we're looking for**:- Strong experience in **Customer Service / Collections / Customer Operations**- Proven ability to **lead teams or influence across functions**- Experience driving **process improvement and operational efficiency**- Strong analytical mindset and data-driven decision making- Excellent communication skills in **English (fluent)**- Background in **digital financial services** (preferred)**Key strengths for success**:- Customer experience mindset- Process improvement focus- Strong influencing skills- Results-driven approach- Coaching and people development**Wh**at we offer**:- Competitive salary package- Hybrid work model (2 days per week in the office near Parque Hundido, Mexico City)- Attractive benefits above the law- International and collaborative work environment- Strong opportunities for professional growth and development- Adicional:- Global role with exposure to multiple markets- Collaboration with senior stakeholders across IPF Digital- Occasional international travel may be required**_If you're passionate about customer experience, love working in dynamic environments, and enjoy driving impact across markets — we'd love to hear from you._**:

📌 Regional Customer Care Manager - Growth Markets (Finance, Fintech) (Xico)
🏢 Ipf Digital
📍 Xico