**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**OfficeAs part of our PPD clinical research team, you'll have the opportunity to support groundbreaking studies that make a real difference in patients' lives.Position SummaryAs a Medical Information Specialist I you will provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce.Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.The information provided will be given to a level in parallel with the individual's expertise, experience and training.Position Requirements- Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
- Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
- Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.As needed, researches medical literature and drafts responses for such inquiries.Education- Bachelor's degree or equivalent and relevant formal academic / vocational qualificationExperience- Previous experience that provides the knowledge, skills,



and abilities to perform the job (comparable to 0to 2 years).
- Some countries (e.g., Mexico) may require a health care professional degree or Medical information experience.
- In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.Knowledge, Skills and Abilities:- Excellent verbal and written communication skills- Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required- Proficient computer and keyboarding skills- Good interpersonal skills- Ability to work independently as well as part of a team.
- Ability to interpret client provided complex medical and technical information- Organizational and time management skills- Ability to maintain a positive and professional demeanor in challenging circumstancesWorking EnvironmentThermo Fisher Scientific values the health and wellbeing of our employees.We support and encourage individuals to create a healthy and balanced environment where they can thrive.Below is listed the working environment/requirementsfor this role:- Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
- Able to work upright and stationary for typical working hours.
- Ability to use and learn standard office equipment and technology with proficiency.
- Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

📌 Medical Information Specialist - I (Xico)
🏢 Thermo Fisher Scientific
📍 Xico