Customer Care Solutions Specialist Associate Location: Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria ***** Cuautitlán, MEX Mexico.
Responsibilities Call Quality CC Tracking & Monitoring Close the Loop Knowledge Management Input Quality Assurance & Support Scheduling Adherence Trace Quality Traffic Management Transaction Auditing (e.g., Mystery Shopper) VOC Workforce Management Skills Analytical Skills Planning & Organizing Skills Influencing & Persuasion Skills Problem Solving Skills Qualifications Bachelor's Degree or equivalent Language: Proficiency in English Experience: 1 year experience #J-*****-Ljbffr