JOB DESCRIPTION

Position Customer Service Representative Tech Support Description The Customer Representative will provide technical problem resolution the customers by performing a question diagnosis while guiding users through step-by-step solutions. The support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Some solutions may require follow-up, research, or escalation Level 4 Team for further troubleshooting and issue resolution. Representatives will perform related work as required. Work Days Monday to Sunday with 2 days off per week Work Hours Availability from 8:50 a.m. until 7:00 p.m. PST Salary Skills: Ability to speak and write clearly and accurately
Excellent problem-solving and decision-making




Knowledge of customer service principles and practices.
Have relevant knowledge on GSM, LTE and prepaid mobile services (preferred)
Knowledge of relevant software computer applications and equipment.
Requirements: Bachelor’s degree (preferred)
Fully bilingual (English and Spanish).
Availability to work on Saturdays and Sundays
1 - 2 years’ experience as a Support Representative in a Telecommunications (Mobile Phone, Prepaid Phone Services) or any Technical Account.
Focuses and guides self and team members in accomplishing work objectives.

📌 Customer Service Representative Tech Support (Tijuana)
🏢 GGA Solutions
📍 Tijuana