**Description**:
At Sabio Group, we're dedicated to fostering an environment where employees thrive.
Since ****, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution.
We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight.
As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve.
Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic **Business Consultant**with exceptional analytical, communication, and business management skills.
**Key Responsibilities**:
- Work with the Benelux Go-to-Market team (Sales and Solution Architects) on strategies to support Sabio clients and prospects in their CX journeys.
- Meet with and advise our client's senior management throughout the consultation process.
- Determine business needs, identify weakness and address problems.
- Assess and analyse business practices and procedures.
- Conduct interviews with our client's employees, management team and other stakeholders.
- Run focus groups and facilitate workshops.
- Collect and interpret relevant information and data.
- Identify issues and form hypotheses and solutions.
- Develop plans to drive change and improvement.
- Prepare business proposals and presentations.




- Compile and present findings and recommendations to clients.
- Implement recommendations or solutions and ensure the client receives the necessary assistance to ensure successful delivery.
**Skills Knowledge and Expertise**:
- 5+ years previous experience of business consulting
- Experience within the field of operational contact centres.
- Strong research and data collection skills.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and presentation skills.
- Familiar with core contact centre technologies such as Genesys, Avaya, Cisco, Twilio, AWS, Verint, Nice etc. and technologies like AI, and CRM
- Certification as management consultant
- CCXP certification
Skills
- Strong analytical skills
- Strong communication & presentation skills
- Business Management & Change Management skills
**Behaviours**:
- Proactive behaviour, always looking to support customers in delivering Brilliant CX.
- Team player, ability to work with business & IT people, work in political environments
- Relationship builder, ability to build a long term sustainable business relationship with client stakeholders
- Challenger, able to challenge the status quo
**About Sabio Group**:
**THE DIGITAL CX TRANSFORMATION COMPANY**
Why Sabio?
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.
- At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation._
- We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion.
We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status._

📌 Business Consultant (Nuevo León)
🏢 Sabio Group
📍 Nuevo León