Aventus Group is an international firm leading the financial progress of clients since **** as innovative digital loan providers.
Aventus Group successfully runs operations in 17 countries covering Europe, CIS countries, Asian and African countries, and now LATAM countries.
By combining the client-centric approach, risk management, and innovations, we make borrowing faster, easier, and hustle-free in countries where traditional financing tools are either expensive or hard to come by.
**Customer Support**:
- Develop and implement customer service policies, procedures, and standards to improve customer experience.
**General**:
- Implement performance metrics (individual+team goals) and result-oriented culture enduring performance reviews.
- Be a team player, work effectively with Mexico UW Team and with the HQ Risks Management Team
**Role Qualifications**:
- Bachelor's degree in finance, Law, Business Administration, or a related field.
- 5+ years of experience preferably experience working in a startup or fast-paced fintech environment.
- Familiarity with call center operations and customer support technologies (e.g., autodialers,



lead management software).
- Experience of implementing additional tools for maximum efficiency.
- Advanced English
**Non-technical skills that will make you stand out**:
- Great analytical skills; attention to detail.
- Strong leadership and team management skills with hands-on approach.
- Strong organizational and project management skills.
- Strong ethical standards and sense of integrity.
**We offer**:
- High pay conditions: fixed salary + up to 30% bonuses monthly upon achievement of performance targets.
- Private Medical Insurance.
- Work schedule - Monday to Friday 08:*****:00 hrs.
- International experience.
- Opportunity to reveal your potential and build a successful career in an international company.
Tipo de puesto: Jornada completa
Sueldo: $30,****** - $50,****** al mes
Beneficios:
- Seguro de vida
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Turno de 10 horas
Lugar de trabajo: Empleo presencial

📌 Head Customer Support (Xico)
🏢 CREDITO365
📍 Xico