**ROLE SUMMARY**
**ROLE RESPONSIBILITIES**
- Provide support for multiple Windows platforms in both Physical and Virtual Environments such as AVDs.
- Maintain desktop images and modify SCCM task sequences as needed.
- Create and maintain existing support documents to Maintain high quality standards in the delivery of End User Computing services.
- Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.
- Provide second-tier support for support teams, including root cause analysis and preventative analysis.
- Drive to deliver technology and products in the roadmap on schedule with the highest quality.
- Partner with Engineering teams to develop solutions.
- Manage Azure Virtual Desktop (AVD) environment including creating Images, deploy VMs, monitor VM performance.
- Operate and support multiple Windows desktop images.
- Manage the entire lifecycle of our global standard desktop and laptop models.
- Maintain desktop images and modify SCCM task sequences as needed.
- Monitor and address alerts from desktops using CyberArk.
- Manage and support PXE environment - 1E products.
- Provide level 3 support for escalated end user issues.
- Manage Microsoft and 3rd party patch deployments.
- Have a positive impact with the team and our End User Computing environment.
- Maintain and expand existing Knowledge Base.
- Create new and maintain existing support documents to maintain high standards in quality in the delivery of End User Computing services.
- Administrate and troubleshoot Microsoft Auto Pilot deployments.
- Work with Microsoft Intune for Windows Device Management (device configuration, policies, etc.).
**TECHNICAL QUALIFICATIONS**




- Minimum of 5 years of hands-on experience working with Azure Virtual Desktops.
- Minimum of 5 years of experience as an Endpoint Operations Technician or similar.
- Working knowledge on Microsoft Azure, FsLogix, GPO, Active Directory and PowerShell.
- Experience with Day-to-day Endpoint Operations and escalations support.
- Experience developing and testing software packages using Install shield or equivalent.
- Skills managing a VDI environment (Azure Virtual Desktop preferred).
- Experience in software development life cycle methods and current technologies.
- Expert with SCCM administration, patch management, Imaging, Scripting, MSI, Packaging & Automation.
- Expert with administering and deploying software using SCCM in a general environment, developing and maintaining workstation images using SCCM.
- Scripting experience is considered a plus (batch, SQL, PowerShell, vbscript).
- Working knowledge of the ITIL framework.
- Expert End Point Protection Engineering.
- Experience with Windows *****, Active Directory Structure, and Managing Group Policies.
**GENERAL QUALIFICATIONS**
- Strong problem solving and root cause analysis skills and excels at working in a team environment.
- Possess experience with troubleshooting.
- Possess the industry's best practices to manage Windows-based projects.
- Possess strong communication skills, both written and verbal.
- Desktop support and operations experience in an enterprise environment.
Tipo de puesto: Tiempo completo
Sueldo: $70,****** - $90,****** al mes
Beneficios:
- Seguro de gastos médicos mayores
- Vales de despensa
Pregunta(s) de postulación:
- ¿Que nível de ingles manejas?
- ¿Cuantos años tienes trabajando con Azure Virtual Desktop (AVD) y Microsoft Intune?
- Estas de acuerdo con el esquema híbrido (3 días en sitio)?
Lugar de trabajo: Empleo presencial

📌 Senior Endpoint Operations Technician - Hibrido (Cdmx O Gdl) (Guadalajara)
🏢 STAND8
📍 Guadalajara