Customer Sales Representative (Inbound Sales) – Plumbing Services Full-Time | Remote | U.S. Hours | Evenings & Weekends Required
About the Role At Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships .
This is a sales-focused customer service role . You’ll build trust quickly, understand the customer’s needs, overcome objections, schedule the right service, and confidently close the call.
If you’re persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.
What You’ll Do Inbound Sales & Booking Handle high-volume inbound customer calls
Convert inquiries into booked plumbing appointments
Target an 85%+ call-to-booking conversion rate
Ask the right questions, understand customer needs, and recommend appropriate services
Handle objections while maintaining a professional, customer-first experience
Membership Sales & Upselling Identify relevant upsell opportunities during customer conversations
Promote and sell the Pipeline Club membership
Target a 10%+ membership close rate
Work toward 35+ memberships within your first 90 days
Scheduling & CRM Schedule service appointments accurately and efficiently
Document calls, customer information, and outcomes in the CRM
Follow established scripts, workflows, and call processes
Maintain accurate records and follow-up information
Experience with ServiceTitan is highly preferred
Customer Experience Handle escalations calmly and professionally
Communicate clearly and confidently with customers
Balance sales goals with excellent service
Maintain strong call quality and customer satisfaction
What We’re Looking For Proven experience in inbound sales, call-center sales, or customer service with sales/conversion targets




Strong phone-based closing and conversion skills
Excellent objection-handling and rapport-building ability
Clear, professional spoken English
Experience using CRM and call-management systems
Comfortable working in a fast-paced, high-volume call environment
Results-driven and comfortable being measured against clear KPIs
Availability for U.S. hours, including evenings and weekends
Nice to Have Plumbing, HVAC, or home-services experience
ServiceTitan experience
Membership or subscription sales experience
Experience upselling services over the phone
What Success Looks Like 85%+ call-to-booking conversion rate
10%+ membership close rate
35+ memberships sold within the first 90 days
Accurate CRM documentation
Strong customer satisfaction and call-quality scores
Consistent achievement of sales and service targets
Why Join? Fully remote opportunity
Clear and measurable performance goals
Direct impact on bookings and revenue
Structured sales processes and coaching
Opportunity to strengthen your inbound closing skills
Growth potential into Sales Leadership, Operations, or Customer Experience
Interview Process Initial Application Review
Spark Hire Intro Video
Interview with Pavago Recruiter
Client Interview
Offer & Onboarding
What Happens After You Apply Qualified candidates will receive a Spark Hire invitation to complete a short Intro Video. This allows us to learn more about your communication style, inbound sales experience, and ability to handle customer conversations.
Please check your inbox and spam/junk folder for the invitation.
Apply Now If you’re confident on the phone, know how to turn inbound inquiries into booked appointments , and can balance strong sales execution with excellent customer service, we’d love to hear from you.
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📌 Customer Sales Representative (Ciudad de México)
🏢 Pavago
📍 Ciudad de México