Job Category: Customer Services

Degree Level: Bachelor's degree

Job Description:

The Nokia NI Optical Customer Engineer provides professional services for design, integration, migration, upgrade and optimization of complex SWDM, ROADM, OTN, IP/Optical integration and transport network operation. While the initial projects will be Optical Networking related, as part of the Network Infrastructure Customer Engineering team, the NI Customer Engineers will have the opportunity to cross-train and work on IP Networking and Fixed Networking technology projects. As a Customer Engineer, you will be expected to and will have the opportunity to continuously upskill on emerging AI automation tools, building and utilizing AI agents to innovate workflows and accelerate productivity.

Responsibilities:

- Network Design & Architecture: Develop and optimize network architectures and service designs, ensuring the best solutions to support customer requirements.

Integration, Migration & Upgrades: Deliver network integration, migration, and upgrade services for network elements and network management solutions. * Testing & Validation: Conduct comprehensive testing, including network readiness and customer acceptance tests, and troubleshooting issues in various stages of deployment. Determine acceptance test strategies, develop, and execute overall test plans.
- Optimization & Assessment: Audit and assess networks against customer service requirements and best practices, providing recommendations to optimize network operations, performance, scalability, manageability, and security.
- Customer Engagement & Support: Serve as a primary technical contact for customers, providing expert consultation, diagnosing and resolving complex technical issues, and instructing customers on system operation and maintenance.
- Documentation & Reporting: Author customized deployment design documents, migration, operational documentation, and technical statements of work. Provide regular project progress reports and communicate insights to stakeholders.
- Training & Knowledge Transfer: Develop and deliver appropriate training materials and workshops to enhance customer understanding and experience with Nokia products and solutions.
- Strategic Collaboration: Work closely with customers, internal technical teams,



solutions and marketing groups, and Product Line Management to enhance professional services delivery, influence product placement, and drive feature improvements for reliability, availability, and serviceability.
- Relationship Management: Develop and maintain strong relationships with customer's technical and management teams.
- Project Management Support: Provide support to global services tendering teams on evaluating professional services requests and collaborate with Project Managers and Sales Engineers to deliver services.
- Flexibility: maintenance window work and occasional travel to customer premises are expected to support critical network events and project delivery.

Qualifications:

Four-year Bachelor's degree in Computer Science, Computer Engineering, Telecommunication, with a minimum five years of experience a telecom communications equipment vendor or service provider in designing, integrating, monitoring, and troubleshooting optics networks. * Nokia NRSII certification, Nokia SRA, Cisco CCIE, and/or Juniper JNCIE or equivalent certification preferred.

- Expertise in DWDM and CWDM technologies, ROADM architectures, OTN transport networks, Optical transmission systems, Metro and Long-Haul transport networks, Data Center Interconnect (DCI)
- Exposure to IP/MPLS fundamentals. Scripting experience (Python, C, Bash, Shell, XML, Perl, Javascript, HTTP/s, SOAP, RESTful protocols).
- Nokia products hands-on experience is preferred
- Multi-vendor OSS integration experience and understanding of network management systems and performance monitoring tools.
- Using AI tools like copilot, Cursor etc.,
- Strong skills with Linux/Unix, Solaris, Red Hat, CentOS., hypervisor technology (KVM, ESXi) and good In-depth knowledge on Kubernetes and Docker / container
- Working knowledge on various public/private cloud environments like OpenShift, AWS, GCP.




- Demonstrated excellent written and verbal communication skills in English.
- Strong interpersonal, communication, and presentation skills.
- Energetic, results-oriented, inventive, and eager to learn with a "Make it happen" attitude.
- Versátil to work as per customer and project needs.

Note: Only resumes in English will be considered.

About Us:

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. .

About the Team:

Some of our benefits:

- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond

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📌 NI ON Customer Engineer (Naucalpan de Juárez)
🏢 Nokia
📍 Naucalpan de Juárez