The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
- Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
- Resolve varied and complex issues using professional judgment, discretion, and business expertise
- Provide informal guidance and training to new and lower level team members, as needed
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
Qualifications:
- 2-5 years of relevant experience
- Proficient in Microsoft Office
- High level knowledge of related to industry standards and practices
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Consistently demonstrates clear and concise written and verbal communication skills
- Self-motivated and detail oriented




- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
Candidato ideal:
- Indispensable inglés avanzado.
- Experiência en mapeo y reingeniería de procesos deseable en áreas de Recursos Humanos.
- Uso e implementación de sistemas **WORKDAY, SERVICE NOW, SAP**, HH.
ERP, CRM, ATS.
Digitalización de documentos.
- Licenciatura o Ingeniería Industrial, Informática, Sistemas o Afín.
- Excel avanzado, manejo y conocimiento de sistemas **WORKDAY, SERVICE NOW, SAP**, HH.
ERP, CRM, ATS deseable en módulos de Recursos Humanos.
**Nível Intermedio / C11, habilidades sobresalientes**:
- Altamente Resolutivo y comunicación efectiva
- Transformación y mejora continua de procesos
- Capacidad para influenciar, trabajo en equipo
- Organización y seguimiento
Recomendaciones:
- Revisa y analiza detenidamente el Job Posting.
Si cumples con los requisitos, no dudes en aplicar.
- El Job Posting estará publicado por 5 días hábiles y tiene fecha de vencimiento para poder postular.
- Actualiza tu perfil en Workday y asegúrate de ADJUNTAR TU CV.
- Remuneración competitiva, beneficios y prestaciones superiores.Job Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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🏢 Citigroup
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