We listen, and we don't judge.
If you live by these words, you'll be perfect as our Customer Support Specialist.
Okay, maybe you judge a little.
As long as you can keep it confidential, you'll fit right in!
In this role, you'll be the first point of contact for our customers.
But you're not just answering calls; you're streamlining connections.
Think of it as being the Monica Geller of our friend group but in a customer service setting.
**How You Spend Your Eight Hours**
- **Keep us organized.
** Accurately input all incoming leads into the company's software for effective tracking, reporting, and follow-up.
- **Focus on customer experience.
** Reach out to residential customers upon job completion to confirm satisfaction, encourage positive Google reviews, and gather valuable feedback.
- **Resolve issues proactively.
** Collaborate with the general manager to address any complaints or negative feedback, ensuring a swift and professional resolution.
- **Support marketing initiatives.
** Assist the marketing coordinator with various projects to enhance brand visibility and company growth as needed.
**What You Must Possess**
- Fluency in English and Spanish, both spoken and written
- Friendliness and professionalism
- Ability to handle customer needs effectively
- Ability to use Microsoft Outlook,



data entry software, and CRM software
- Ability to manage time, prioritize tasks, and stay on top of details
- Proactive attitude in resolving issues and finding positive outcomes
- Dedication to delivering great service and building strong relationships
- Willingness to collaborate and support colleagues across departments
**What You Shall Receive**
- HMO coverage starts on Day 1, including free coverage for two dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
**What You Should Consider**
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
**Why Join Our Company**
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with.
According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management.
Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

📌 Bpo - Customer Support Specialist (Xico)
🏢 Unity Communications
📍 Xico