Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise General and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies' Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on FedEx Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution
Involves online and telephone contact with external/internal customers within functional area and completing any related administration.
Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills - High School diploma.
Some college preferred.
Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points).
Three (3) years related experience.
Letter of Intention and Curriculum Vitae must be attached.
// Interesados agregar CV,



Carta de Intencion y Toeic Vigente
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company.
We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands.
Some of our recent awards include:
**** Fortune's World Most Admired Companies (14th)
**** Fortune's Best Places to Work (15th)
**** Forbes's One of the "Best Employers for Diversity"
**** FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
**** FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
**** FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
**** FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
**** FedEx Uruguay selected by GPTW among the 5 best companies to work for.

📌 Premier Customer Care Representative Senior (Xico)
🏢 FedEx Express LAC
📍 Xico