Description

We are seeking a highly motivated and experienced Business Analyst to join our Digital Technology team supporting web-based application delivery across a global manufacturing organization. This role is critical in enabling scalable, high-quality digital solutions across a Scaled Agile Framework (SAFe) environment where multiple teams operate concurrently within Program Increments (PIs).

You will act as the bridge between business stakeholders and cross-functional technology teams, ensuring clarity of requirements, alignment of priorities, and successful delivery of innovative digital capabilities.

JOB DUTIES:

- Requirements & Analysis

- Partner with business stakeholders and SMEs to elicit, analyze, and document requirements across digital platforms.
- Translate business needs into clear, actionable user stories, features, and epics within Jira.
- Ensure requirements are complete, testable, and aligned to business outcomes.

- Cross-Functional Collaboration

- Collaborate with geographically distributed teams, including:
- Graphic Design
- Shopify (Web & Custom App Development)
- Middleware (Informatica, SAP CPI)
- React Front-End Development
- SAP ERP & Salesforce (SFDC)
- Product Information Management (PIM)
- Quality Assurance

- Act as a key liaison ensuring all teams understand requirements and dependencies.

- Agile Execution (SAFe)

- Actively participate in PI Planning, daily stand-ups, backlog refinement, sprint planning, and retrospectives.
- Support parallel team execution by managing dependencies and ensuring alignment across teams.
- Track progress and proactively identify risks or gaps impacting delivery timelines.

- Documentation & Visualization

- Create detailed process flows, system diagrams, and data mappings using Draw.io and Confluence.




- Maintain comprehensive documentation to support development, QA, and ongoing support teams.

- Quality & Delivery

- Partner closely with QA teams to ensure acceptance criteria are clear and test coverage is comprehensive.
- Validate that delivered solutions meet business intent and quality standards.

YOU MUST HAVE:

- Strong experience working in SAFe or Agile environments with multiple concurrent teams.
- Hands-on expertise with:
- Atlassian Jira (epics, features, stories, backlog management)
- Confluence (documentation and collaboration)
- Draw.io (process flows, architecture diagrams, data flows)

- Experience working across multi-system ecosystems, including eCommerce and enterprise systems.
- Ability to work with globally distributed teams across time zones.
- Strong communication skills with the ability to influence without authority.

WE VALUE:

- eCommerce platforms (especially Shopify)
- Middleware/integration platforms (e.g., Informatica, SAP CPI)
- Front-end technologies (e.g., React)
- Enterprise systems (SAP ERP, Salesforce)
- Product Information Management (PIM)
- Highly proactive and self-driven
- Strong stakeholder management skills
- Comfortable chasing down information and driving clarity
- Detail-oriented with strong analytical thinking
- Ability to thrive in a fast-paced, complex delivery environment

WHAT’S IN IT FOR YOU?

- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a integral, innovative company shaping the future in its industry.

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📌 Business Systems Analyst II (San Luis Potosí)
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📍 San Luis Potosí