Job Description
We are seeking an experienced
Service Transition Manager
responsible for managing end-to-end service transitions, ensuring seamless transfer of processes, people, and technology while maintaining service quality, timelines, and budgets. Key Responsibilities
Lead end-to-end transition projects (planning, execution, stabilization) Define project scope, milestones, deliverables, risks, and contingency plans Ensure delivery aligned with time, cost, and quality objectives Manage transition financials, budgeting, and forecasting Collaborate with clients, stakeholders, and internal teams for smooth execution Support bid processes (RFPs), solution design, and transition planning Drive knowledge transfer, training, and process documentation Ensure Day 1 readiness and productivity post transition Track SLAs and proactively resolve issues Identify risks and implement mitigation strategies Drive continuous improvement and process optimization Maintain strong stakeholder communication and reporting Support transformation initiatives and implementation plans Required Skills (Must Have)




Transition Management Project Management Migration / Process Transition Experience Delivery Setup & Facility Setup Stakeholder Management Strong communication and executive presence Team Management Preferred Skills (Good To Have)
PMP / PRINCE2 Certification Lean Six Sigma (Green Belt) Qualifications
Bachelor's Degree (mandatory) Relevant certifications are desirable but not mandatory Experience Required
4-5 years of experience in Transition Management Experience handling 3rd party / client transitions (non-captive) Exposure to BPO / Shared Services environments Experience in RFPs, bids, and solution design Strong understanding of transition methodologies, risks, and delivery models Experience in transformation initiatives and process improvement Key Competencies
Strong project management skills Excellent stakeholder management Problem-solving and decision-making ability Analytical mindset Ability to manage multiple projects Strong communication and presentation skills Job Description - Grade Specific
Transition Lead Start by shadowing and support a senior resource. Move across as stream lead for individual streams in different areas across several consecutive Transition projects, to gain exposure. Eventually lead a stream in a medium Transition project or manages a small project less than 10 FTEs.

📌 Transition manager (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes