Role: Service Now - Veeva Support Apply by Whats App:
Requirements and Offer Job
Education:
Bachelor’s Degree in Information Technologies or related engineering. Languages:
High level of proficiency in English (speaking, reading, writing)" Level: B2, C1, C2, Fluent Modality:
Home Office 100 % Location:
México Workday:
Monday - Friday Monthly Gross Salary:
$50,000 MXN (on base to experience) Hiring:
100 % Payroll Contract:
Project - Log Term (at least 1 year) Benefits:
Social Insurance (IMSS), 12 Vacation Days per Year, 15 Days of Christmas Bonus, 25 % Vacation Bonus, Life Insurance. Plus Benefits:
Online Technical Trainings and Access to Academies & Certifications. Job Stability and Professional Development
Key Required
Service Now with experience with
Life Science & Healthcare
Industry. Experienced on
Veeva RIM
- More Admin side. Knowledge of
Gx P, 21 CFR Part 11, Annex 11
& validation processes in a regulated environment. Strong technical skills in configuration & issue resolution in
Windows
-based enterprise environments. Familiarity with ticketing systems (e.g., Service Now) & Request/ incident/change management processes.
Experience & Responsibilities
Collaborate closely with cross-functional teams
(Regulatory Operations, IT Security, QA, Validation
) to meet compliance & audit readiness. Maintain comprehensive documentation, including
SOPs,
user manuals, knowledge base articles,



& incident logs. Participate in
validation testing (IQ/OQ/PQ)
and periodic system reviews within
Gx P-regulated
environments. Assist in system upgrades, patch testing, and user acceptance
testing (UAT)
to support uninterrupted business operations. Process automation, system optimization & user experience enhancements. Troubleshoot critical production issues, including system unavailability & data integrity issues & propose resolutions or workarounds. Ability to replicate & diagnose issues using industry-standard tools & techniques
(e.g., FTP, Postman, AWS Tools)
& propose resolutions or workarounds. Plus: Experience with documentation tools & version control systems is a plus.
Key System Responsibilities
Veeva Vaults:
Provide end-to-end
support (L1 - L3)
for
Veeva RIM & Veeva Safety Docs Platforms,
Veeva API:
Provide
Veeva RIM API
endpoints to facilitate automation & system integration,
Learning Management Coordinators:
Contributed to the setup of the
Veeva RIM
Trainings module within the
e LMS Quality Suite,
Please Review Applications &
licenses management,
ISI Toolbox,
Lorenz docu Bridge
: Manage the full lifecycle & license management,
Lorenz i Submit,
Word Templates,
i Love PDF
& Service Now.
Soft Skills
Communication Strong Analytical Thinking Teamwork Problem Solving

📌 Service now - veeva support (Ciudad de México)
🏢 The Adecco Group
📍 Ciudad de México