Sync Tech is seeking an Application Support Analyst for its Belgian client, a integral leader in digitized supply chain planning.
This company provides solutions to help businesses tackle complex planning challenges with efficiency and sustainability.
Their software integrates advanced intelligence for rapid, informed decision-making across supply networks, serving industries like consumer goods, life sciences, chemicals, and packaging.
In this role, you will primarily support US-based clients and collaborate closely with US teams to deliver exceptional solutions.Main Responsibilities:Provide solutions for challenging customer problemsTake ownership of assigned ticketsCommunicate implemented solutions to customersFind optimal solutions using technical knowledgeMaintain strong internal network to resolve customer issuesManage ticket priorities and workloadRequirements:Master's degree with solid IT background (or similar by experience)2+ years of software/application support experienceExcellent English communication skillsProblem-solving attitude with out-of-the-box thinkingStrong analytical mindsetTeam player with friendly communication skillsMulti-tasking ability and stress resistanceStructured work approachBonus: Knowledge of PortugueseBonus: Supply chain or production planning experienceBonus: Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.Compensation & Benefits:This position offers a competitive salary package, including a base salary, individual bonuses, travel allowance, and other benefits.
It also provides teleworking and flexible hours, lifelong learning opportunities, a career development track, a multicultural work environment, and room for initiative and creativity.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesBusiness Consulting and Services
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📌 Support Application Analyst (Xico)
🏢 Sync Solutions MX
📍 Xico