?Join a New Project with One of the Largest Insurance Groups in the WorldPosition:Customer Care RepresentativeLocation:On-site (Aguascalientes)|Prol.
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Ignacio Zaragoza #****, Trojes de AlonsoSchedule:Monday to Friday | Shift: 8:00 AM – 5:00 PM?About the OpportunityWe're launching anew and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group.
With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.Key ResponsibilitiesWhat You'll DoRespond to inquiries related to insurance policies and coverageResolve moderately complex issues with empathy and professionalismInterpret policy details and make informed decisions within defined authority limitsCommunicate across multiple platforms while navigating internal systemsDocument interactions and elevate unresolved cases when neededCollaborate with departments like Claims, Underwriting,



and Policy SupportIdentify trends and suggest process improvementsStay up to date on compliance, legal requirements, and product updates?What We're Looking ForHigh School Diploma or equivalent (required)Fluent English1–3 years of customer service experienceCall Center experience highly desirableStrong computer skills and ability to work across systemsAvailability to work on-site, Monday to Friday onlyBonus Points For:Experience in insurance or a related field?What We OfferCompetitive salary and annual performance-based bonusesGrocery & Restaurant VouchersMajor Medical InsuranceLife InsuranceCareer development and continuous trainingA collaborative, inclusive culture within a globally respected organization?Why Join Us?
This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions.
If you're ready to make an impact and build something meaningful, we'd love to hear from you.
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📌 Fbs Customer Care Representative (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes