**Daytime Guest Experience Specialist - Near It All, Inc.
**
**Schedule**: 40 hours/week daytime.
Thursday through Monday (Tues/Wed off)
**Location**: Mostly remote online.
Must be based in **Tijuana or a nearby area**
**Pay**:$850-$1,050 USD/month**, depending on experience
**Company**: _Near It All, Inc._ - Short-term rental management company focused on unforgettable guest experiences across Southern California
**Reports to**: Director of Guest Experience
**Core Responsibilities**
**Guest Communication (Primary)**
- Solve problems with urgency and professionalism
**Cleaning Coordination**
- Assign and confirm cleaning jobs using **Open Voice, ClickUp,** and **Hostaway**:
- Ensure cleaning quality by reviewing photo checklists from cleaners
- Escalate any issues promptly to the appropriate vendors or team members
**Inventory & Gifts**
- Monitor supply levels across properties
- Coordinate restocking with cleaners or local vendors
- Track and arrange welcome gifts for special occasions and repeat guests
**Inspections**
- Coordinate **quarterly** property inspections with trusted field reps
- Review photo checklists and escalate any maintenance or quality issues
- Ensure properties meet our high standards of guest readiness
**Maintenance & Repairs**
- Open, assign, and close tickets for repairs or maintenance in **ClickUp**:
- Communicate with guests and when a repair is needed and set realistic expectations
- Coordinate with vendors and track resolution clearly in **ClickUp**
**Property Oversight**




- Maintain organized property details in **Google Drive**:
- Monitor recurring needs such as pest control, landscaping, smoke detectors, etc.
- Support smooth, consistent daily operations
**Reservation Management**
- Identify red flags early and verify ID when necessary.
Ensure payments are made
- Tag and note unusual reservations for team visibility
**What Success Looks Like**
- **Airbnb review scores average 4.95+**:
- All daily tasks are logged and completed in **ClickUp**:
- You handle tasks independently with mínimal supervision
- You communicate clearly, kindly, and professionally with guests and teammates
- Must live in **Tijuana or a nearby area**:
- Must have a valid **driver's license**:
- Must have:
- A **stable internet connection**:
- A **functioning computer**:
- A **smartphone with unlimited high-speed data**:
- Fluent in **English and Spanish** (written and spoken)
- **Bachelor's degree preferred but not required**:
- Exceptionally **organized**, **intelligent**, and **proactive**:
- Offers **3 possible solutions** before escalating a problem
- **Logs all actions clearly** in ClickUp for visibility
- Looking for a long-term role with room to grow.
**Must not hold any other job**
**Other Notes**
- You must be available 40 hours/week during U.S. Pacific daytime hours
- 4 weeks' notice required for time off (except emergencies)
Tipo de puesto: Jornada completa
Sueldo: $16,****** - $20,****** al mes
Beneficios:
- Aumentos salariales
Lugar de trabajo: Empleo remoto
Fecha límite para postularse: 06/06/2025

📌 Daytime Guest Experience Specialist - Near It All, Inc (Tijuana)
🏢 Near It All
📍 Tijuana