OverviewBilingual (Spanish & English) Client Success Agent - RemoteThe Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports.
Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well‐being.
As an Inc. **** company, we are at the forefront of industry growth and have been recognized as one of Inc.
Magazine's top 50 places to work and a Smart CEO Magazine Corporate Culture Award.Base pay range: $14,******/yr - $14,******/yrJoin The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY to unlock your potential in the thriving credit industry.What you'll be doingHandle customer inquiries via phone, email, and chat per SOPsUse TCP's tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operationsEscalate and assign issues to relevant departments as neededLog, review, and follow up on customer requests and resolutionsInvestigate, research, and provide accurate solutionsMaintain and update customer records during interactionsAchieve KPIs for client-facing time, call quality, and occupancyAddress collections and billing inquiries, including payment plans, account balances, and overdue paymentsClarify charges, generate statements, and process billing adjustmentsHandle service cancellations,



applying retention strategies and resolutionsComplete cancellations training and apply retention strategies as part of daily responsibilitiesRequirementsFully bilingual/native in Spanish & English communicationTechnological requirements: Dedicated home workspace; equipment details provided during interviewComfortable working remotely in Eastern Time Zone for 08-hour shift with 30 mins unpaid lunch and two 15-min unpaid breaksAvailability for Monday to Saturday from 10:00 AM to 07:00 PM Eastern Time1-2 years' experience in customer services in B2C financial and banking servicesKnowledge of the United States credit industry including credit cards, lines of credit, personal loansCustomer-first orientation and empathetic approachExcellent communication skills and solution-oriented mindsetWillingness to learn and use TCP's technological suiteBenefitsFull-time permanent remote role100% remote work + supportive work environmentBase Salary: $7/hr or $1,213/monthEmployee development, management training, coaching & upskillingFlexible accruing paid time offCompany holidaysBirthday time offEligible for health benefits after one year of associationJoin Our Team: The Credit Pros fosters an inclusive environment that welcomes applicants from all backgrounds.
We are an equal opportunity employer committed to providing opportunities for growth and success.Senioriy level: Entry levelEmployment type: Full-timeJob function: Customer ServiceIndustries: IT Services and IT Consulting
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📌 Bilingual (Spanish & English) Client Success Agent - Remote (México)
🏢 The Credit Pros
📍 México